Supporting your workforce was never this complex
Your IT teams are stretched with routine maintenance and support workloads, and are left with little time for innovation. Recruitment is a challenge in the face of IT skills shortages.
Supporting the remote workforce at the same time as driving digital transformation is extremely challenging for CIOs and IT teams. Organizations need to adapt to new technologies and practices rapidly.
The challenges of supporting the fleet of a hybrid workforce
of global CIOs consider the issue of supporting the remote workforce extremely or very challenging.1
of businesses report they lack the time to address PC issues adequately.2
of IT staff time is dedicated to support and maintenance.2
Boost productivity and EX with a single support solution
Premier Support Plus is all about connecting those who need support with those who are best prepared to provide it. Your users get direct access to advanced technicians who provide better, faster solutions that work every time - anytime, anywhere.
The result? Reduced downtime, increased productivity, and a much better employee experience. Check what else Premier Support Plus can do for your workforce, your IT teams and your business.
- 24x7x365 hardware and software support
- Direct access to advanced technicians
- Single point of contact and simplified escalation
- Unscripted solutions through phone, chat, or email
- Next business day onsite and parts prioritization
- Proactive and predictive issue detection
The broadest, smartest support solution out there
Premier Support Plus goes beyond best-in-class user support and issue resolution. It offers a suite of smart services that help your business in the journey toward maximum productivity. Take a look:
AI-powered tools that deliver proactive and predictive alerts that enable pre-emptive issue remediation.
Enhance data protection and get extended warranty for your fleet’s batteries.
Travelling for business? ISE extends your ADP, KYD, and SBTY coverage internationally.
Get to know the Premier difference
As IT budgets contract, your business needs to reduce complexity, decrease operational costs, and find ways to increase the efficiency of your in-house IT teams. With Premier Support Plus, you get prompt issue resolution and can get on with doing what they do best – focus on your growth and be as productive as possible.
Experience Premier Support Plus:
|
Features |
Standard Support |
Premier Support |
Premier Support Plus |
|---|---|---|---|
|
Break/fix support for broken machines |
point | point | point |
|
Advanced technical support available 24 × 7 × 365 |
x | point | point |
|
Comprehensive hardware and OEM software support3 |
x | point | point |
|
Single point of contact for simplified case management |
x | point | point |
|
Technical Account Managers for escalation |
x | point | point |
|
Next business day onsite labor & parts prioritization4 |
x | point | point |
|
Standard reporting available |
x | point | point |
|
Lenovo Service Connect and Premier Asset Tag option |
x | point | point |
|
Predictive issue detection, case creation, and notification5 |
x | x | point |
|
SEM for proactive asset reporting & relationship management6 |
x | x | point |
|
Keep Your Drive4 |
x | x | point |
|
Sealed Battery coverage for up to 4 years4 |
x | x | point |
|
International Service Entitlement |
x | x | point |
|
Coverage for non-Think devices |
x | x | point |
3 OEM software only, level 1 best effort support
4 Dependent on market, parts, and HW availability
5 Customer authorization and Win10 or Win11 OS required; Component replacements provided on amber alerts, even without diagnostics issue confirmation
6 Services Engagement Manager (500-units minimum)
Dive deep into our full portfolio of solutions and lifecycle services, and learn more about how Lenovo can help you manage your IT.
From the pocket to the cloud, empower your teams with the tech they need - delivered as a service, anywhere in the world - and ignite your business strategy.
It’s time to add a little Plus to your IT support
Get in touch with our representatives and learn how Premier Support Plus can help your business and unburden your IT team.
1 Source: Lenovo SSG, CIO Report 2022
2 Source: US SMB Managed Services Survey, Techaisle
