Maximum uptime, minimal hassle.
Minimize downtime and disruptions with our human-centric approach to IT support.
Driving digital transformation is becoming increasingly difficult. With hybrid workers requiring more support, and IT resources sucked into routine maintenance and repair tasks, there is little to no time left for innovation.
Free up your IT teams. Empower your end users.
Let’s face it, IT support can be a colossal time suck for your end-users. Typically, over 3 hours of lost time1.
And it doesn’t end there – that usually means there’s a huge drain on your IT resources. With Lenovo as your trusted partner, you’ll be able to plan and assign resource to your strategic IT projects with confidence.
Your Premier Support Center
Advanced technical support 24x7x365 in more than 100 markets
Technical Account Managers for escalation management
Premier Asset Tag option for inventory management and Premier contact center information
Comprehensive hardware and original equipment manufacturer (OEM) software support
Parts and Onsite Labor Prioritization
Lenovo Service Connect for asset management, product support, and service case (or request) tracking
How do Lenovo Premier Support customers rate the service?
No one likes to be on-hold for IT Support – so we strive to minimize your wait. In fact, Lenovo Premier Support boasts the highest customer satisfaction ratings for wait times to reach a support technician, surpassing two competitors’ premium-level service offerings. That’s not all - 91% of customers surveyed expressed a likelihood of recommending the service to a peer.2
of Premier Support customers were satisfied, very satisfied or extremely satisfied with the service2
of Premier Support customers surveyed expressed a likelihood of recommending the service to a peer
Tech support with the Premier difference
Your end-users and IT team expect fast, seamless, and expert support. Premier Support provides the consistency, accountability and visibility they need. Minimize device downtime and maximize productivity with parts prioritization and next business day labor.
Your Premier Support Center
Lenovo Basic Depot Support
Lenovo Basic Onsite Support
Lenovo Premier Support
Break/fix support for broken machines
Advanced technical support available 24 x 7 x 365
Direct access to Support Technicians
Comprehensive hardware and OEM software support3
Technical Account Manager for escalation management
NBD onsite labor4
Parts prioritization4
Standard reporting available (service level, repeats, in/out warranty, etc.)
Lenovo Service Connect for asset management, product support, and service case (or request) tracking
Premier Asset Tag option for inventory management and Premier contact center information
Coverage for consumer products sold to commercial customers
Unlock your IT team’s full potential
Lenovo Premier Support is your trusted IT support partner. Let us manage the day-to-day support of your Lenovo device fleet, freeing up your IT teams to focus on strategic projects.
1Global IT Happiness Report H22022
2Source: May 2023 global research survey of over 750 IT decision makers conducted by TBR Inc. The study evaluated customer experience at companies with at least 100 employees where Lenovo Premier Support or a competitor’s premium level support offering was used.
3OEM software only, level 1 best effort support
4Dependent on market, parts, and HW availability
